Although our deliveries are nearly always on time, carriers do not guarantee transit times for Dangerous Goods shipments outside Toronto. If for any reason your shipment is delayed in transit, we will do our utmost to assist and to get it back on track. However, we shall not be held responsible for orders that arrive later than expected and we shall not refund them or accept any returns. 9.5 times out of 10, you will receive your delivery exactly as planned. But please be aware that, if you order right at the deadline, there is some risk on your part. 

 (a) If you have an Unit #, Apt # or Entry Code, please be sure to provide these details in your order.
(b) If we are delivering to your workplace, please be certain to provide your Company Name.
(c) We cannot ship to P.O. Boxes: we require a physical address for delivery. If you are unable to provide an alternative address then we can direct your package to a nearby Hold-for-Pick-Up location.